Blue Flower

Deborah Resnick

(765) 532-0731

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Work Experience

Application Administrator

11/12013 – Present

IT@P, Purdue University, West Lafayette, Indiana

  • SharePoint 2013 - farm build, migration, administration
  • Manage multiple enterprise level applications
  • Digital Signage enterprise build, migration, administration
  • Server 2012 maintenance and administration
  • Troubleshooting issues as needed
  • Documentation of applications and support issues

Technical Services Manager

7/2008 – 10/31/2013

Intercollegiate Athletics, Purdue University, West Lafayette, Indiana

  • Manage game day technology, and coordinate game day support, work closely with vendors
  • Manage day-to-day technical support for Intercollegiate Athletics, supervise helpdesk staff and student workers
  • Ensure compliance with University and Federal PCI and HIPAA policies
  • Configuration, Operations and Software Management including workstation imaging and installation, hardware and software troubleshooting and resolution
  • Active Directory, SharePoint and SCCM Administration including group policies, creating groups, login scripts, application packaging, reporting, etc.
  • Game Day network and technical support
  • Network client configuration (wired and wireless)
  • Inventory control and security management
  • Update and patch management
  • Departmental needs analysis
  • Liaison between department and University IT departments
  • Web content management
  • Customer education regarding security, common practices, software usage, web navigation, etc.

Technical Support Analyst

5/2002 – 7/2008

Intercollegiate Athletics, Purdue University, West Lafayette, Indiana

  • Configuration, Operations and Software Management including workstation imaging and installation, hardware and software troubleshooting and resolution
  • Active Directory, SharePoint and SCCM Administration including group policies, creating groups, login scripts, application packaging, reporting, etc.
  • Network client configuration (wired and wireless)
  • Inventory control and security management
  • Update and patch management
  • Departmental needs analysis
  • Customer education regarding security, common practices, software usage, web navigation, etc.

 

 

 Technical Services Manager

8/2001 - 1/2002  

Robert Mondavi Winery, Napa, California

Computer Support Specialist

3/2000 - 8/2000  

Johns Hopkins University Institute for Policy Studies, Baltimore, Maryland

Desktop Support Specialist

11/1998 - 3/2000  

MBNA, Hunt Valley, Maryland

 

Additional Positions Held:

  • 1998-present IT Technical support, technical support mgmt., application administration, systems administration
  • 1994 - 1995 Legal Secretary, Bartlett, Robb, and Sabel, Lafayette, Indiana
  • 1990 – 1998 Office Managers for synagogues
  • 1976 – 1990 Various retail sales positions, including a family owned toy store in Burlingame, Ca.

Education

  • BS is Information Technology, Kaplan University, 2008
  • AS in Computer Information Systems, Ivy Tech State College, 1996
  • AAS in Computer Technology, Ivy Tech State College, 1996

 

Additional Education

 

  • SharePoint Administration 2010, 2013 (2010, 2013, 2014)
  • Database Management (2009)
  • WAN and LAN Essentials (2009)
  • SANS Security Basics Training (6 day session) (2007)
  • SANS Windows Security Training (6 day session) (2006)
  • Windows Server 2003, 2008, 2012 (2005)
  • SMS – Systems Management Server (2005)
  • Linux (2014, 2015)


Skills

 

  • Active Directory
  • System Center Configuration Manager
  • Systems Management Server
  • Ghost (Workstation Imaging)
  • Hardware Installation/Configuration
  • Hardware/Software/End User troubleshooting
  • Microsoft Office Products
  • Windows (3.1 - 2012)
  • Windows Server 2003, 2008, 2012 Installation
  • Excellent written and verbal communications skills
  • Excellent customer service skills
  • Demonstrated technical writing skills
  • Macromedia Dreamweaver
  • Microsoft SharePoint Server 2010, 2013, and Developer
  • HTML
  • CSS