Blue Flower

I got into technology by accident, and stayed because it's awesome. I started out in retail, where I learned the importance of customer service and going the extra mile.  I put more miles on doing office administration and legal secretary stuff, ultimately choosing technology.  I love the toys, I love the discovery, and most of all I love the light in someone else's eyes when they see the possibilities.  Who knows where the next adventure will take me?  Right now, when I'm not at Purdue for my day job, I'm working on things like learning programming, linux, and databases, because why not?  Unfortunately, this includes a need for Algebra, but we all have to make sacrifices, don't we?  I also knit like a pro, love dogs, and want to work remote so I can hang out with my dogs during the day.  It's good to have dreams.

 

Deborah Resnick

Tech Guru Goddess

Application Administrator

11/12013 – Present

Information Technology @ Purdue, Purdue University, West Lafayette, Indiana

  • SharePoint 2013 Administration - farm build, migration, administration, user support
  • Digital Signage Administration – FourWinds, Interactive - enterprise build, migration, administration
  • Administration for PageCenterX (document management system)
  • Project planning and administration
  • Troubleshooting
  • Documentation
  • Technical writing (training documentation, systems documentation, planning documentation)

Technical Services Manager

7/2008 – 10/31/2013

Intercollegiate Athletics, Purdue University, West Lafayette, Indiana

  • Manage game day technology, and coordinate game day support, work closely with vendors
  • Manage day-to-day technical support for Intercollegiate Athletics, supervise helpdesk staff and student workers
  • Ensure compliance with University and Federal PCI and HIPAA policies
  • Configuration, Operations and Software Management including workstation imaging and installation, hardware and software troubleshooting and resolution
  • Active Directory, SharePoint and SCCM Administration including group policies, creating groups, login scripts, application packaging, reporting, etc.
  • Game Day network and technical support
  • Network client configuration (wired and wireless)
  • Inventory control and security management
  • Update and patch management
  • Departmental needs analysis
  • Liaison between department and University IT departments
  • Web content management
  • Customer education regarding security, common practices, software usage, web navigation, etc.

Technical Support Analyst

5/2002 – 7/2008

Intercollegiate Athletics, Purdue University, West Lafayette, Indiana

  • Configuration, Operations and Software Management including workstation imaging and installation, hardware and software troubleshooting and resolution
  • Active Directory, SharePoint and SCCM Administration including group policies, creating groups, login scripts, application packaging, reporting, etc.
  • Network client configuration (wired and wireless)
  • Inventory control and security management
  • Update and patch management
  • Departmental needs analysis
  • Customer education regarding security, common practices, software usage, web navigation, etc.

 

 Additional Experience:

  • Legal Secretary
  • Office Manager for non-profit
  • Retail sales

Education

  • BS is Information Technology, Kaplan University, 2008
  • AS in Computer Information Systems, Ivy Tech State College, 1996
  • AAS in Computer Technology, Ivy Tech State College, 1996

 Additional Education

  • ITIL Foundation Certificate in IT Service Management (2017)
  • Six Sigma Green Belt (2014)
  • Linux (2014, 2015)
  • SharePoint Administration 2010, 2013 (2010, 2013, 2014)
  • Database Management (2009)
  • WAN and LAN Essentials (2009)
  • SANS Security Basics Training (6 day session) (2007)
  • SANS Windows Security Training (6 day session) (2006)
  • Windows Server 2003, 2008, 2012 (2005)
  • SMS – Systems Management Server (2005)


Skills

  • Active Directory
  • System Center Configuration Manager
  • Systems Management Server
  • Hardware Installation/Configuration
  • Hardware/Software/End User troubleshooting
  • Microsoft Office Products
  • Windows (3.1 – 10)
  • Windows Server 2003, 2008, 2012 Installation
  • Excellent written and verbal communications skills
  • Excellent customer service skills
  • Demonstrated technical writing skills
  • Macromedia Dreamweaver
  • Microsoft SharePoint - Server 2010, 2013
  • HTML
  • CSS

 

                  

Who she is

Deborah Resnick is an IT professional with Purdue University.  When not engaging in technological wonders, she also likes to read, write, knit, binge watch sci fi series, and hang out with her family and dogs.

What she does

Everything.  And SharePoint.

Blogs

Pandora Knits

Utopia Missed

Writing Between the Lines